If your device is faulty or has been stolen, then you can replace it and transfer its token to a new one.
The following procedure is only valid if the target device has no valid token.
Please note that the origin device will switch to off-contract once the token transfer is complete.
Register the new device in the same device type as the one you want to replace (see Register a device)
- Make sure your target device is off
- You can also use the Activable feature in order to avoid that the device consuming a token before the replacement.
- Go to Device tab.
- Click on Replace series button.
- Browse to the textfile containing device IDs (.txt or .csv file).
- Click on Ok button.