Products & ServicesOther

Sigfox support portal login issues

Problem: cannot login after changing password / first login impossible

You have just received a welcome e-mail from our Sigfox support portal and after you set your own password, you cannot login, error message says you do not have permission:

Anytime you need to request any support from Sigfox, make sure you use the following URL:

When accessing this URL, you will be redirected to the following website:

Before entering your username and password, please make sure you are in the URL above.

This is the web page : Click on login button at the bottom of the page : 

Problem: Access to the Sigfox support portal: welcome e-mail not received

My SO created a Sigfox support portal account for me, but I have not found the welcome e-mail in my mailbox.


Once your account is created, you will receive a welcome email that will allow you to change your password for a first connection on the new Sigfox support portal.

If you have lost/not found your welcome email in your mail box:

  1. Check your spam and junk folders. 
  2. If you are not able to find the e-mail, use the forgotten password link in the login page to receive a new e-mail to reset your password:

    1.  The correct URL to log in the tool is: Navigate there and click on "Forgotten your password?" link 

    2. Navigate directly to this page to create a new password: Your username will be your email address. 

    3. Enter your username and click on email me

Password reset e-mail

You will receive a new e-mail to reset your password. If this does not happen, please contact your infrastructure team in order to check incoming emails form

Can't find what you're looking for ?

Have questions? Our worldwide Community of expert fans can answer them.
Have answers? Join the Community and help!

slack logo

Ask the community >