Is Subscription automatic renewal applicable for a given contract?
Subscription automatic renewal is only applicable if a contract has an actual subscription duration (i.e. different from "N/A").
If a contract subscription duration is "N/A", its tokens will only expire if:
- Contract subscription duration is edited (thus changing from "N/A" to the specified date)
- Contract end date is edited (thus changing from "N/A" to the specified date)
- Device is unsubscribed (thus changing from "N/A" to the specified date)
Subscription automatic renewal management
You can configure subscription automatic renewal at device, device type and contract level. A field has been added to these sections when registering and editing, be it a single item edit or a bulk edition.
The possible statuses are:
- Not allowed: disabled at one of the aforementioned levels
- Ended: subscription already expired
- Renewed: renewal already occurred
If the automatic renewal of the subscription is not allowed, a warning message is displayed.
How to be sure that the renewal will be effective
If you want a device to keep communicating after the end of its subscription duration, please perform the following checks:
- If automatic renewal is enabled at device level, then check step 2. Otherwise, no renewal is allowed.
If automatic renewal is enabled at the device type level, then check step 3. Otherwise, no renewal is allowed.
If renewal is allowed at the contract level, automatic renewal will be effective. Otherwise, no renewal is allowed.
The automatic renewal feature is based on two items of a contract:
- subscription duration
- activation end date
The subscription duration is a timespan, set in a contract's parameters (e.g. one year).
The activation end date is arbitrarily set when creating a contract (e.g. January 1st, 2021).
As an example, let us consider a contract starting on January 1st, 2018 with a one-year subscription duration and an activation end date set to January 1st, 2021.
A device is activated on this contract January 1st, 2018. If the subscription automatic renewal has been activated on all levels (as described above). Its information page will display a Token validity of 3 years.
As long as the automatic renewal is active, the device will renew its token to the activation end date.
If the token has been renewed on January 1st, 2019 and the automatic renewal is disabled before January 1st, 2020, the device will keep communicating until January 1st, 2020. It will then try to renew its token but will not be able to and will, thus, switch to "off contract".