Access Station

Access Station Micro troubleshootingAccess Station Micro UtilityAccess Station Micro Product ManualAccess Station Micro Supported Countries, Safety & Certification informationAccess Station Micro DatasheetAccess Station Micro Quick Start Guide

Callbacks & API

API rate limiting

API

API credential creationError/Warning status events API endpoints explanationAPI credentials renewalAPI documentationGlobal Coverage APITimestamps format in API

Callbacks

Certificate authorityCustom Callback CreationDevice location in the GUICallbacks and connectorsDownlink acknowledgementError callbacksCallback error logsCallback troubleshootingCallbacks documentation

Backend user access management

Backend user account creationBackend user role modificationBackend user timezoneDeleting users from a groupPage forbiddenBackend user rolesBackend user creation: invitationReset Backend User password

Certification

Sigfox Certifications

Sigfox Certification Handbook

Sigfox Ready

Be prepared for radiated performance testsChecklist for device based on another Sigfox Ready device -similarity-Sigfox radiated performance test planSigfox radiated performance specification

For Test Houses

Accreditation ChartSigfox radiated test report requirements for Sigfox accredited Test HousesHow to become a Sigfox accredited Test House?

Sigfox Verified

Be prepared for Sigfox RF & Protocol Tests

RC1

Sigfox RF & Protocol Test Procedure Using RSA and SDR-Dongle for RC1Sigfox RF & Protocol Test Plan RC1 Uplink DownlinkSigfox RF & Protocol Specification RC1 Uplink Downlink MonarchSigfox RF & Protocol Test Plan RC1 Uplink Downlink MonarchSigfox RF & Protocol Specification RC1 Uplink Downlink

RC3

Sigfox RF & Protocol Specification RC3c Uplink DownlinkSigfox RF & Protocol Test Plan RC3c Uplink DownlinkSigfox RF & Protocol Test Procedure Using RSA and SDR-Dongle for RC3aSigfox RF & Protocol Test Procedure Using RSA and SDR-Dongle for RC3cSigfox RF & Protocol Specification RC3a Uplink DownlinkSigfox RF & Protocol Test Plan RC3a Uplink Downlink

RC2

Sigfox RF & Protocol Test Procedure Using RSA and SDR-Dongle for RC2Sigfox RF & Protocol Specification RC2 Uplink DownlinkSigfox RF & Protocol Test Plan RC2 Uplink Downlink

RC4

Sigfox RF & Protocol Test Procedure Using RSA and SDR-Dongle for RC4Sigfox RF & Protocol Specification RC4 Uplink DownlinkSigfox RF & Protocol Test Plan RC4 Uplink Downlink

RC5

Sigfox RF & Protocol Specification RC5 Uplink DownlinkSigfox RF & Protocol Test Plan RC5 Uplink DownlinkSigfox RF & Protocol Test Procedure Using RSA and SDR-Dongle for RC5

RC6

Sigfox RF & Protocol Specification RC6 Uplink DownlinkSigfox RF & Protocol Test Plan RC6 Uplink DownlinkSigfox RF & Protocol Test Procedure Using RSA and SDR-Dongle for RC6

Device HW

Oscillator Technical NoteBattery Application NoteAntenna Design for Sigfox Ready devicesSens’it antenna

Device management

Device Type

Device type: meaningPayload display parameterCommunication status indicatorSet a keep alive delayCreate a new device type

Documentation

JIRA Service Desk REST API documentation

Group

Business and Technical contacts e-mail: general knowledgeBusiness contact email modificationEvent notificationsTechnical contact email modification

Principles

Radio ConfigurationDownlink callbacksSequence number: general knowledgeSequence number: troubleshootingLink Quality: general knowledgeDownlink information

Device

Deleting DevicesDevice ID/PAC coupleRestart a device subscriptionSet unsubscribe dateSubscription automatic renewalSuspend & ResumeRegister a deviceDevice not communicatingEdit multiple devices simultaneouslyEnd product certificateReplace a deviceDevices being transferredBulk operationsToken stateExport a list of devicesOut Of Band (OOB) messagesRegister a batch of devices in one goDevice messages delayOff-contract deviceRegister as a prototypeSet device locationMove a device

Helpful

GLOSSARY

Industrialisation

Sigfox Credential provisioning for Open Software Architecture modules and SDKHow to test in production ?How to get Sigfox Credential from CRA ?

Products & Services

Test frames: Contract optionSigfox ActivateSigfox France Service Desk : numéro de téléphoneBackend user helpbook

Coverage

Sigfox Service mapDisplay sigfox global coverage on your website

Geolocation

Network location: service not availableAtlas service callback creation

Other

Sigfox Interactive voice responseSigfox Partner NetworkSigfox support portal login issuesSigfox ticketing tool email commentsTicketing tool login

SDR Dongle

Sigfox SDR dongle datasheetWhat is the public key and how to activate it?

Radio Signal Analyzer

Radio Signal Analyzer - User guide

Sigfox Network Emulator

Sigfox Network Emulator - User GuideSigfox Ready™ modules compatibilitySigfox Network Emulator - troubleshooting

Sens'it

Sens'it for Sigfox learningsSens'it v3 datasheetSens'it v2 user guidesSens'it Device all you need to knowSens'it v3 user guide
Products & ServicesOther

Ticketing tool login

Want to access to the new Sigfox ticketing tool for request/information/incident etc...

Step-by-step guide

  1. Go to the new Sigfox Support Portal following this URL : https://support.sigfox.com

  2. Enter your login and password :

  3. Go to https://support-agents.sigfox.com/servicedesk/customer/portals and click on your SNO Service Desk link.


  4. Here is the right place to send a request to Sigfox. You can also find a solution among all the articles present in the Sigfox knowledge base.

  5. Raise your request : example below on Service request mode



  6. If you want to follow your request(s), you can directly access to your own tickets with the request button on the top right corner below : 

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