Access Station

Access Station Micro UtilityAccess Station Micro DatasheetAccess Station Micro Quick Start GuideAccess Station Micro Supported Countries, Safety & Certification informationAccess Station Micro Product ManualAccess Station Micro Sealing cover ManualAccess Station Micro troubleshooting

API

API documentationAPI versioningAPI credential creationAPI credentials renewalAPI rate limitingAPI Response code referencesError/Warning status events API endpoints explanationGlobal Coverage APITimestamps format in API

Callbacks

Principles

Getting StartedCallback and ConnectorsCallback mediumCallback integrationCustom callback creationEvent callback creationPartner Callback creation

Data callback

UplinkBidir

Service callback

StatusAcknowledgeRepeaterData advanced

Error callback

Error callback

Event callback

Event typeBreak in message sequenceOff contractOut of message sequenceOn contractReceive first test messageReceive first payable messageRenewalSuspendResumeReplaced toInvalid private keyChange device typeReplaced byIntra transferExtra transferRestartOverusageContract switch

Partner built-in callback

AWS IoT built-in callbackAWS Kinesis built-in callbackIBM Watson IoT Platform built-in callbackMicrosoft Azure Event hub built-in callbackMicrosoft Azure IoT hub built-in callback

Callback troubleshooting

Callback error logCallback troubleshooting procedure

Backend user access management

Backend user role modificationDeleting users from a groupReset Backend User passwordBackend user rolesBackend user account creationBackend user creation: invitationBackend user timezonePage forbidden

Certification

Sigfox Certifications

Sigfox Certification HandbookChecklist for device based on another Sigfox Ready device -similarity-

Sigfox Radiated Performance tests

Be prepared for Radiated Performance TestsSigfox Radiated Performance Test Specifications v2.0

Sigfox RF & Protocol tests

Sigfox RF & Protocol Test Specification v5.0.3Sigfox RF & Protocol Test ProcedureBe prepared for Sigfox RF & Protocol Tests v5.0.2

Device HW

Battery Application NoteAntenna Design for Sigfox Ready devicesDevice Current Drain : Downlink optimizationOscillator Technical NoteSens’it antenna

Device management

Device Type

Device type: meaningCreate a new device typeContractsPayload display parameterCommunication status indicatorSet a keep alive delay

Principles

Radio ConfigurationSequence number: general knowledgeSequence number: troubleshootingLink Quality: general knowledgeDownlink informationDownlink callbacks

Device

Device and Token lifecycleDevice ID/PAC coupleSuspend & ResumeSubscription automatic renewal within a single contractRestart a device subscriptionUnsubscribe a deviceDeleting DevicesRegister a deviceDevice not communicatingEdit multiple devices simultaneouslyEnd product certificateReplace a deviceDevices being transferredBulk operationsExport a list of devicesOut Of Band (OOB) messagesRegister a batch of devices in one goDevice messages delayOff-contract deviceRegister as a prototypeSet device locationMove a device

Helpful

GLOSSARY

Industrialisation

How to test in production ?How to get Sigfox Credential from CRA ?Sigfox Credential provisioning for Open Software Architecture modules and SDK

Products & Services

Test messages: Contract optionSigfox ActivateSigfox France Service Desk : numéro de téléphoneBackend user helpbook

Coverage

Display the Sigfox global coverageDisplay the Sigfox Monarch global coverageSigfox coverage maps .kmz filesSigfox Service map

Atlas Service

Atlas service: Micro stations geographical coordinatesProvided location far from actual locationAtlas service callback creationActual device position outside of location radiusLarge location radiusLocations over seaMessage location accuracyNetwork Location position moving over timeNetwork location: service not availableNo location provided for a message

Other

Sigfox Interactive voice responseSigfox Partner NetworkSigfox support portal login issuesSigfox ticketing tool email commentsTicketing tool login

SDR Dongle

Sigfox SDR dongle datasheetWhat is the public key and how to activate it?

Sigfox Network Emulator

Sigfox Network Emulator - User GuideSigfox Ready™ modules compatibilitySigfox Network Emulator - troubleshooting

Radio Signal Analyzer

Radio Signal Analyzer - User guide

Sens'it

Sens'it v3 datasheetSens'it v2 user guidesSens'it v3 user guideSens'it Device all you need to knowSens'it for Sigfox learnings
Products & ServicesOther

Ticketing tool login

Want to access to the new Sigfox ticketing tool for request/information/incident etc...

Step-by-step guide

  1. Go to the new Sigfox Support Portal following this URL : https://support.sigfox.com

  2. Enter your login and password :

  3. Go to https://support-agents.sigfox.com/servicedesk/customer/portals and click on your SNO Service Desk link.


  4. Here is the right place to send a request to Sigfox. You can also find a solution among all the articles present in the Sigfox knowledge base.

  5. Raise your request : example below on Service request mode



  6. If you want to follow your request(s), you can directly access to your own tickets with the request button on the top right corner below : 

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