Access Station

Access Station Micro UtilityAccess Station Micro DatasheetAccess Station Micro Quick Start GuideAccess Station Micro Supported Countries, Safety & Certification informationAccess Station Micro Product ManualAccess Station Micro troubleshooting

Backend user access management

Reset Backend User passwordBackend user rolesBackend user account creationBackend user creation: invitationBackend user role modificationBackend user timezoneDeleting users from a groupPage forbidden

Callbacks & API

API

API documentationAPI versioningAPI credential creationAPI credentials renewalAPI rate limitingAPI Response code referencesError/Warning status events API endpoints explanationGlobal Coverage APITimestamps format in API

Callbacks

Callbacks documentationCallback error logsCallback troubleshootingDevice location in the GUICertificate authorityCustom Callback CreationDownlink acknowledgementCallbacks and connectorsError callbacks

Certification

Sigfox Certifications

Sigfox Certification Handbook

Sigfox Ready

Be prepared for radiated performance testsChecklist for device based on another Sigfox Ready device -similarity-Sigfox radiated performance test planSigfox radiated performance specification

Sigfox Verified

Be prepared for Sigfox RF & Protocol Tests

RC1

Sigfox RF & Protocol Specification RC1 Uplink DownlinkSigfox RF & Protocol Test Plan RC1 Uplink DownlinkSigfox RF & Protocol Specification RC1 Uplink Downlink MonarchSigfox RF & Protocol Test Procedure Using RSA and SDR-Dongle for RC1Sigfox RF & Protocol Test Plan RC1 Uplink Downlink Monarch

RC2

Sigfox RF & Protocol Test Procedure Using RSA and SDR-Dongle for RC2Sigfox RF & Protocol Specification RC2 Uplink DownlinkSigfox RF & Protocol Test Plan RC2 Uplink Downlink

RC3

Sigfox RF & Protocol Specification RC3c Uplink DownlinkSigfox RF & Protocol Test Plan RC3c Uplink DownlinkSigfox RF & Protocol Test Procedure Using RSA and SDR-Dongle for RC3aSigfox RF & Protocol Test Procedure Using RSA and SDR-Dongle for RC3cSigfox RF & Protocol Specification RC3a Uplink DownlinkSigfox RF & Protocol Test Plan RC3a Uplink Downlink

RC4

Sigfox RF & Protocol Test Procedure Using RSA and SDR-Dongle for RC4Sigfox RF & Protocol Specification RC4 Uplink DownlinkSigfox RF & Protocol Test Plan RC4 Uplink Downlink

RC5

Sigfox RF & Protocol Specification RC5 Uplink DownlinkSigfox RF & Protocol Test Plan RC5 Uplink DownlinkSigfox RF & Protocol Test Procedure Using RSA and SDR-Dongle for RC5

RC6

Sigfox RF & Protocol Specification RC6 Uplink DownlinkSigfox RF & Protocol Test Plan RC6 Uplink DownlinkSigfox RF & Protocol Test Procedure Using RSA and SDR-Dongle for RC6

For Test Houses

How to become a Sigfox accredited Test House?Accreditation ChartSigfox radiated test report requirements for Sigfox accredited Test Houses

Device HW

Oscillator Technical NoteBattery Application NoteAntenna Design for Sigfox Ready devicesSens’it antenna

Device management

Documentation

JIRA Service Desk REST API documentation

Device Type

Device type: meaningPayload display parameterCommunication status indicatorSet a keep alive delayCreate a new device type

Group

Business and Technical contacts e-mail: general knowledgeBusiness contact email modificationEvent notificationsTechnical contact email modification

Principles

Radio ConfigurationDownlink callbacksSequence number: general knowledgeSequence number: troubleshootingLink Quality: general knowledgeDownlink information

Device

Deleting DevicesDevice ID/PAC coupleRestart a device subscriptionSet unsubscribe dateSubscription automatic renewalSuspend & ResumeRegister a deviceDevice not communicatingEdit multiple devices simultaneouslyEnd product certificateReplace a deviceDevices being transferredBulk operationsToken stateExport a list of devicesOut Of Band (OOB) messagesRegister a batch of devices in one goDevice messages delayOff-contract deviceRegister as a prototypeSet device locationMove a device

Helpful

GLOSSARY

Industrialisation

How to test in production ?How to get Sigfox Credential from CRA ?Sigfox Credential provisioning for Open Software Architecture modules and SDK

Products & Services

Test messages: Contract optionSigfox ActivateSigfox France Service Desk : numéro de téléphoneBackend user helpbook

Coverage

Sigfox Service mapDisplay sigfox global coverage on your websiteHow to get .kmz file of Sigfox coverage map

Geolocation

Atlas service callback creationNetwork location: service not available

Other

Sigfox Interactive voice responseSigfox Partner NetworkSigfox support portal login issuesSigfox ticketing tool email commentsTicketing tool login

SDR Dongle

Sigfox SDR dongle datasheetWhat is the public key and how to activate it?

Sigfox Network Emulator

Sigfox Network Emulator - User GuideSigfox Ready™ modules compatibilitySigfox Network Emulator - troubleshooting

Radio Signal Analyzer

Radio Signal Analyzer - User guide

Sens'it

Sens'it v3 datasheetSens'it v2 user guidesSens'it Device all you need to knowSens'it for Sigfox learningsSens'it v3 user guide
Products & ServicesOther

Ticketing tool login

Want to access to the new Sigfox ticketing tool for request/information/incident etc...

Step-by-step guide

  1. Go to the new Sigfox Support Portal following this URL : https://support.sigfox.com

  2. Enter your login and password :

  3. Go to https://support-agents.sigfox.com/servicedesk/customer/portals and click on your SNO Service Desk link.


  4. Here is the right place to send a request to Sigfox. You can also find a solution among all the articles present in the Sigfox knowledge base.

  5. Raise your request : example below on Service request mode



  6. If you want to follow your request(s), you can directly access to your own tickets with the request button on the top right corner below : 

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