Access Station

Access Station Micro UtilityAccess Station Micro DatasheetAccess Station Micro Quick Start GuideAccess Station Micro Supported Countries, Safety & Certification informationAccess Station Micro Product ManualAccess Station Micro Sealing cover ManualAccess Station Micro troubleshooting

API

API documentationAPI versioningAPI credential creationAPI credentials renewalAPI rate limitingAPI Response code referencesError/Warning status events API endpoints explanationGlobal Coverage APITimestamps format in API

Callbacks

Principles

Getting StartedCallback and ConnectorsCallback mediumCallback integrationCustom callback creationEvent callback creationPartner Callback creation

Data callback

UplinkBidir

Service callback

StatusAcknowledgeRepeaterData advanced

Error callback

Error callback

Event callback

Event typeBreak in message sequenceOff contractOut of message sequenceOn contractReceive first test messageReceive first payable messageRenewalSuspendResumeReplaced toInvalid private keyChange device typeReplaced byIntra transferExtra transferRestartOverusageContract switch

Partner built-in callback

AWS IoT built-in callbackAWS Kinesis built-in callbackIBM Watson IoT Platform built-in callbackMicrosoft Azure Event hub built-in callbackMicrosoft Azure IoT hub built-in callback

Callback troubleshooting

Callback error logCallback troubleshooting procedure

Backend user access management

Backend user creation: invitationBackend user role modificationPage forbiddenReset Backend User passwordBackend user rolesBackend user account creationBackend user timezoneDeleting users from a group

Certification

Sigfox Certifications

Sigfox Certification HandbookChecklist for device based on another Sigfox Ready device -similarity-

Sigfox Radiated Performance tests

Be prepared for Radiated Performance Tests v1.0.0Sigfox Radiated Performance Test Specifications v2.0

Sigfox RF & Protocol tests

Sigfox RF & Protocol Test ProcedureBe prepared for Sigfox RF & Protocol Tests v5.0.1Sigfox RF & Protocol Test Specification v5.0.3

Device HW

Antenna Design for Sigfox Ready devicesOscillator Technical NoteBattery Application NoteSens’it antenna

Device management

Documentation

JIRA Service Desk REST API documentation

Device Type

Device type: meaningPayload display parameterCommunication status indicatorSet a keep alive delayCreate a new device type

Group

Business and Technical contacts e-mail: general knowledgeEvent notificationsTechnical contact email modification

Principles

Radio ConfigurationDownlink callbacksSequence number: general knowledgeSequence number: troubleshootingLink Quality: general knowledgeDownlink information

Device

Device and Token lifecycleDevice ID/PAC coupleSuspend & ResumeSubscription automatic renewal within a single contractRestart a device subscriptionUnsubscribe a deviceDeleting DevicesRegister a deviceDevice not communicatingEdit multiple devices simultaneouslyEnd product certificateReplace a deviceDevices being transferredBulk operationsExport a list of devicesOut Of Band (OOB) messagesRegister a batch of devices in one goDevice messages delayOff-contract deviceRegister as a prototypeSet device locationMove a device

Helpful

GLOSSARY

Industrialisation

Sigfox Credential provisioning for Open Software Architecture modules and SDKHow to test in production ?How to get Sigfox Credential from CRA ?

Products & Services

Test messages: Contract optionSigfox ActivateSigfox France Service Desk : numéro de téléphoneBackend user helpbook

Coverage

Sigfox Service mapDisplay sigfox global coverage on your websiteHow to get .kmz file of Sigfox coverage map

Atlas Service

Actual device position outside of location radiusLarge location radiusNetwork location: service not availableProvided location far from actual locationAtlas service callback creationAtlas service: Micro stations geographical coordinatesLocations over seaMessage location accuracyNetwork Location position moving over timeNo location provided for a message

Other

Sigfox Interactive voice responseSigfox Partner NetworkSigfox support portal login issuesSigfox ticketing tool email commentsTicketing tool login

SDR Dongle

Sigfox SDR dongle datasheetWhat is the public key and how to activate it?

Sigfox Network Emulator

Sigfox Network Emulator - User GuideSigfox Ready™ modules compatibilitySigfox Network Emulator - troubleshooting

Radio Signal Analyzer

Radio Signal Analyzer - User guide

Sens'it

Sens'it v3 datasheetSens'it v2 user guidesSens'it v3 user guideSens'it Device all you need to knowSens'it for Sigfox learnings
Products & ServicesOther

Ticketing tool login

Want to access to the new Sigfox ticketing tool for request/information/incident etc...

Step-by-step guide

  1. Go to the new Sigfox Support Portal following this URL : https://support.sigfox.com

  2. Enter your login and password :

  3. Go to https://support-agents.sigfox.com/servicedesk/customer/portals and click on your SNO Service Desk link.


  4. Here is the right place to send a request to Sigfox. You can also find a solution among all the articles present in the Sigfox knowledge base.

  5. Raise your request : example below on Service request mode



  6. If you want to follow your request(s), you can directly access to your own tickets with the request button on the top right corner below : 

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