Certification

Sigfox Certifications

Sigfox Certification Handbook

Helpful

Device managementDevice

Off-contract device

A device appearing as off-contract is considered as not able to communicate anymore. The device might be physically communicating but its messages will not be delivered on the Sigfox Cloud.

Reasons for the off-contract status

There are multiple reasons why a device would enter this status:

  • Its subscriptions has expired and the device was unable to renew it since the contract it was using is depleted/oudated.
  • Its renewal was not authorized (see the Subscription automatic renewal article for more information).
  • It was unsubscribed (see the Set unsubscribe date article for more information).
  • It was used in a replacement (see the Replace a device article for more information).

How to exit the off-contract status

In order to exit the off-contract status, you have to use the Restart feature (see the Restart a device subscription article for more information).

Can't find what you're looking for ?

Have questions? Our worldwide Community of expert fans can answer them.
Have answers? Join the Community and help!

sigfoxask

Ask the community >