A device appearing as off-contract is considered as not able to communicate anymore. The device might be physically communicating but its messages will not be delivered on the Sigfox Cloud.
Reasons for the off-contract status
There are multiple reasons why a device would enter this status:
- Its subscriptions has expired and the device was unable to renew it since the contract it was using is depleted/oudated.
- Its renewal was not authorized (see the Subscription automatic renewal article for more information).
- It was unsubscribed (see the Unsubscribe a device article for more information).
- It was used in a replacement (see the Replace a device article for more information).
How to exit the off-contract status
In order to exit the off-contract status, you have to use the Restart feature (see the Restart a device subscription article for more information).