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Device managementDevice

Move a device

You wish to transfer a device to a new device type. When transferring a device between different device types, depending on the the origin and destination device type, you will have to either use the New feature or the Transfer feature.

Brand new devices / Devices from another group

You are trying to register a device either not belonging to your group/subgroups or that has never been registered before on the backend.

How can I know if my device is brand new/belonging to me?

Click on the "Devices" tab, in the search bar enter the device ID and hit the "Filter" button. If the backend returns no results, this means that your device is either brand new or does not belong to you yet.

To perform this registration, you have to use the New or New series features.

Devices belonging to your group/subgroups

Since backend release 7.0.x Transfer and Transfer series features are available. These features are to be used when moving one  or more devices within your group and subgroups.

Transfer one device

In order to use this feature, you will have to:

  1. Go to the Device tab
  2. Look for the device and click on the device ID
  3. In the device Information page, click on Transfer button in the upper right corner
  4. Select the appropriate Device type
  5. The device default setting is Activable. If this option is disabled, all messages will be dropped and the device cannot consume any token.This option could be updated by editing the device.

Transfer multiple devices

In order to use this feature, you will have to:

  1. Go to the Device tab
  2. Click on the Transfer series button
  3. Choose the destination group
  4. Select the appropriate device type

At this step you can either:

  • Upload a CSV file containing the list of IDs and specify by appending true or false to each ID, if you wish to keep the message history and if device has to be activated or not. This is detailed when clicking on the question mark next to the file upload field.
  • Enter the list of IDs, specify if you wish to keep the message history by ticking/unticking the Keep history box and do the same for the Activable box. If Activable is disabled, all messages will be dropped and devices cannot consume any token (this option could be updated by editing the devices).


The Transfer / Transfer series features allow keeping message history, as an option. Its processing time is about a few minutes.

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